Shahi Decor Store Policies

At Shahi Decor, we aim to provide a clear, reliable, and transparent shopping experience. Please review the following policies before placing your order.

1. Order Policy

Most Shahi Decor products are made to order and may not always be available as ready stock.

An order is considered confirmed after the required advance payment has been received.

Customers are requested to confirm product details, size, color, quantity, and other available options before order confirmation.

2. Payment Policy

For most orders:

  • 20% advance payment is required to confirm the order.
  • The remaining amount can be paid according to the agreed payment method, including Cash on Delivery where available.
  • Production or order processing may begin after advance payment confirmation.

Advance payment requirements may vary for customized, bulk, or special orders.

3. Delivery Policy

Shahi Decor delivers products across Pakistan.

Estimated delivery time is generally:

4–6 working days

Delivery times may vary depending on:

  • Product availability
  • Made-to-order production
  • Customer location
  • Courier operations
  • Public holidays
  • Weather or other unforeseen circumstances

Any delivery timeframe provided is an estimate and may occasionally be affected by factors outside our control.

4. Shipping & Packaging

Our products are carefully packed to reduce the risk of damage during transportation.

Because many of our items are sculptures and decorative products, secure packaging is given special attention before dispatch.

Customers are strongly advised to record a complete unboxing video from the moment the package is opened.

5. Damaged Product Policy

If a product arrives damaged, please contact Shahi Decor as soon as possible after receiving the order.

A clear unboxing video showing:

  • The sealed package
  • Opening of the package
  • Product condition
  • Visible damage

may be required to verify a damage claim.

Claims without sufficient evidence may not be eligible for replacement or resolution.

6. Return & Exchange Policy

Eligible products may be returned or exchanged within 7 days of delivery, subject to product condition and approval.

To qualify for a return or exchange:

  • The product must be unused.
  • The product must be returned in its original condition.
  • Original packaging should be retained where possible.
  • The customer must provide order details and relevant evidence.
  • The item must not have been damaged after delivery.

Customized, altered, made-to-specific-request, or special-order products may not be eligible for return unless they arrive damaged or incorrect.

7. Cancellation Policy

Customers should request cancellation as early as possible.

Since many Shahi Decor products are made to order, an order may not be cancellable once production or preparation has started.

Any advance amount already used toward production, customization, materials, or processing may be non-refundable where applicable.

8. Product Appearance & Color

We make every effort to display product images as accurately as possible.

However, slight differences may occur due to:

  • Screen or display settings
  • Lighting conditions
  • Photography
  • Hand finishing
  • Production variations

Minor differences in shade or finish do not necessarily indicate a defective product.

9. Product Sizes

Product dimensions are provided wherever available.

Customers should review measurements carefully before ordering, especially for sculptures, lamps, wall décor, and statement pieces.

Minor measurement variations may occur depending on the product and finishing process.

10. Customization Policy

Customization options are limited and depend on the specific product.

Since many products are produced using fixed molds, changes to the basic product shape, structure, or design may not always be possible.

Customers should confirm available customization options before placing an order.

11. Made-to-Order Products

Many items offered by Shahi Decor are prepared after an order is confirmed.

Made-to-order products may require additional preparation or finishing time.

Once production has started, cancellation or major changes may not be possible.

12. Order Verification

Shahi Decor may contact customers to confirm:

  • Customer name
  • Delivery address
  • Phone number
  • Product details
  • Advance payment
  • Order quantity

Orders with incomplete or unverifiable information may be placed on hold until confirmation is received.

13. Courier & Parcel Opening

Whether a customer is allowed to open a parcel before payment depends on the policies of the courier company handling the shipment.

Shahi Decor cannot guarantee open-parcel service unless specifically confirmed before dispatch.

14. Bulk & Special Orders

Bulk orders, commercial orders, customized orders, and high-value orders may have different:

  • Advance payment requirements
  • Production timelines
  • Delivery arrangements
  • Return or cancellation conditions

These terms will be communicated before the order is confirmed.

15. Customer Responsibility

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Delivery address
  • Order details

Shahi Decor may not be responsible for delays or failed delivery caused by incorrect information provided by the customer.

16. Policy Updates

Shahi Decor may update these policies when necessary to improve its services or reflect operational changes.

The latest version published on shahidecor.pk will apply to new orders.

Need Help?

If you have any questions about an order, product, delivery, return, or these policies, please contact the Shahi Decor Customer Support Team before placing your order.

Shahi Decor
Lahore, Pakistan
Website: shahidecor.pk