Frequently Asked Questions

Find answers to the most common questions about Shahi Decor products, customization, ordering, payment and delivery.

Product size varies by design. Dimensions are usually mentioned with each product. For exact measurements, please share the product picture with our team.
Most Shahi Decor products are made from high-quality and durable resin with premium finishing and detailed craftsmanship.
Yes, color customization is available for many products. Model customization is limited because most products are manufactured using fixed molds.
Most of our products are made to order and prepared after order confirmation. Selected items may occasionally be available in ready stock.
Yes, Cash on Delivery is available for eligible orders. A small 10% advance payment is required to confirm the order, while the remaining amount is payable on delivery.
Orders are generally prepared and delivered within 3 to 5 working days. Delivery time may vary depending on product preparation and customer location.
Every product is securely packed using protective materials. Thermocol packing and additional protection may be used for fragile resin items.
Yes. Real pictures and videos can be shared upon request where available. Made-to-order products may be photographed once they have been prepared.
Our manufacturing unit is located in Lahore, Pakistan. You may visit after prior coordination. Please note that ready stock may not always be available.
Simply send us the product picture, your name, phone number, delivery address and required color. After the advance payment is received, your order is confirmed and sent for preparation.
Please contact us immediately and provide a complete unboxing video. The video helps us verify damage that occurred during delivery.
Open-parcel service depends on the courier company’s policy. Where available, we may request it, but it cannot be guaranteed for every location.
We use reliable courier and cargo services depending on parcel size and location, including Asia Cargo, InDrive and other suitable delivery partners.
Yes, tracking or dispatch details are shared once your parcel has been dispatched, where the selected courier provides tracking.
Yes, an invoice can be provided with your order upon request.
Discounts may be available on selected orders. In some cases, advance-payment orders may qualify for up to 10% discount, depending on the product and order terms.
Yes. Our products are locally manufactured in Pakistan by Shahi Decor.
Many resin pieces are hollow from the inside as part of the manufacturing process, but they still have a strong and premium heavy feel. Exact weight depends on the size and design.
Our products are mainly designed for indoor décor. Please contact us before placing a product permanently outdoors.
Contact our team immediately and share clear pictures or videos along with your order details. Our team will review the issue and assist you accordingly.
Yes. We have many other designs available. Visit shahidecor.pk or contact our team for more product options.
Yes, pickup may be arranged from our Lahore manufacturing unit after prior confirmation. Please contact our team before visiting.
We can provide real product pictures and videos, product details, invoice upon request, manufacturing-unit information and dispatch details. For eligible COD orders, only a small advance is required to confirm the booking.